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call center association

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KPIs for call centers: 8 critical metrics to track

Global Response

MARCH 1, 2022

The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. Which call center KPIs matter most? Using your call center’s KPIs to push your business forward.

Call Center

Call Center Metrics Average Handle Time Abandon rate

What is a call center?

Global Response

FEBRUARY 13, 2022

Of course, sometimes customers need to speak to a human agent to answer more specific, detailed questions, resolve a concern or address specialized needs. When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention.

Call Center

Call Center Interactive Voice Response outsourcing Contact Center

Customer Contact Central

KPIs for call centers: 8 critical metrics to track

What is a call center?

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