call center association Customer Service Customer Support 
Fonolo
OCTOBER 27, 2020
When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. David Beaumont , Customer Service and CX-Expert at The Customer Service Experience.
Anexa BPO
JULY 21, 2020
This is why companies that opt for outsourcing their call center needs, should seriously consider hiring among those with telemarketing experience under their belt. It broadens a customer support agent’s skillset significantly – particularly when it comes to queries, product issues and complaints.
Global Response
FEBRUARY 13, 2022
What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Now what really is a call center? Functions of a call center.
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