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That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customerservicecalls drive the best customer experience and conversion. The call element that lead to success are: Short waittimes. Skilled listening.
What Is Call Quality? Effective and efficient customerservicecalls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . Monitor the Quality of Live Calls.
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