Remove call center association Remove Customer Support Remove outsourcing
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When Outsourcing Call Center Services, Consider Agents With Telemarketing Experience – Part 1

Anexa BPO

This is why companies that opt for outsourcing their call center needs, should seriously consider hiring among those with telemarketing experience under their belt. It broadens a customer support agent’s skillset significantly – particularly when it comes to queries, product issues and complaints.

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What is a call center?

Global Response

Now what really is a call center? A traditional call center focuses primarily on voice calls. While some call centers may offer some multi-channel customer support, the organization of a call center usually involves individual agents, sitting in a row, taking calls.