Expivia

MAY 9, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 98

Call Center Education call center association Contact Center 98

TeleDirect

OCTOBER 4, 2021

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center associates are involved in everything from sales support to data entry to reservations and more!

Call Center 62

Call Center Business Process Outsourcing call center association outsourcing 62

TeleDirect

OCTOBER 4, 2021

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center associates are involved in everything from sales support to data entry to reservations and more!

Call Center 62

Call Center Business Process Outsourcing call center association outsourcing 62

Anexa BPO

JULY 21, 2020

Call Center Services: Call center associates go by many different titles. This is precisely why customer support staff must be meticulously trained and educated, especially with regard to the brand they’re representing. For a more detailed overview of telemarketing, please refer to our blog on this topic.

Telemarketing 52

Telemarketing outsourcing Call Center call center association 52

Expivia

MAY 13, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 52

Call Center Education call center association Contact Center 52

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. For every client we have, we give one hour of non-billed weekly education.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

APRIL 1, 2021

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center. Bottom Line….Attitude Takes Patience.

call center association 52

call center association Call Center Education outsourcing 52