Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them?

call center association 52

call center association Call Center Morale Coaching 52

Expivia

MAY 9, 2021

Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.

Call Center 98

Call Center Education call center association Contact Center 98

Expivia

MAY 13, 2021

Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.

Call Center 52

Call Center Education call center association Contact Center 52

Global Response

MARCH 1, 2022

In this article, we’ll walk you through: the importance of KPIs for call centers 8 critical call center KPIs advanced call center KPIs for organizations who are ready to take things to the next level how to decide which KPIs to track. What makes call center KPIs so important?

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Call Center Metrics Average Handle Time Abandon rate 62

Dialer 360

NOVEMBER 23, 2018

You should explain call center associates about failed self-service. These are experiences strategies that prompted your call. Multi-channel contact center requires the association to learn. This is how to use every channel single. So, this time to upgrade to the cloud system.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

You should explain call center associates about failed self-service. These are experiences strategies that prompted your call. Multi-channel contact center requires the association to learn. This is how to use every channel single. So, this time to upgrade to the cloud system.

Call Center 20

Call Center Multichannel CRM Outbound sales 20

Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Businesses are already know how to solve many data security problems. .” — Tony Johnson , CX Leader, Author, Speaker Founder at Ignite Your Service. The pace of change was unrelenting.

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