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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Performance/Analytics: Used for monitoring website traffic and interactions
Customer satisfaction is one of the most important goals for a callcenter, and an important metric to track. Speed of answer (sometimes called “average time to answer”) measures the amount of time between when an inbound call is received and when it is answered by an agent. Average abandonment rate.
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