Expivia

FEBRUARY 1, 2021

I’m not saying you are best friends and go out on the town, but do the reps know that you, as a manager, care about them? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People.

call center association 52

call center association Call Center Morale Coaching 52

Fonolo

OCTOBER 27, 2020

Here’s how COVID-19 impacted contact centers — and the CX industry as a whole — as told by the experts: Read the Full Report, FREE: Download The State of the Contact Center in 2020 Industry Report. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home.

Contact Center 147

Contact Center Coaching call center association Call Center 147

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. appeared first on Expivia | USA Based Call Center.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

MAY 9, 2021

Well-managed customer expectations. 11 Steps to Master Call Quality Monitoring. This is an invaluable skill and monitoring this kind of quality is crucial for your call center. Every call center needs someone who checks the quality of the calls. Set Call Quality Standards. The right language.

Call Center 98

Call Center Education call center association Contact Center 98

TeleDirect

APRIL 19, 2019

While inbound systems are centered on customer service and real-time assistance, outbound call centers are all about marketing. Sales techniques, lead response management, and other marketing initiatives comprise outbound communication. Think of outbound solutions as the polar opposite of the inbound variety.

Business Process Outsourcing 84

Business Process Outsourcing call center association Call Center Enterprise 84

Anexa BPO

JULY 21, 2020

Even in the digital age, telemarketing still manages to uphold its high success rate, which is why so many reputable companies continue to regard this business practice as an effective channel to achieving lead generation and conversions. Call Center Services: Call center associates go by many different titles.

Telemarketing 52

Telemarketing outsourcing Call Center call center association 52

Expivia

MAY 13, 2021

Well-managed customer expectations. 10 Steps to Master Call Quality Monitoring. This is an invaluable skill and monitoring this kind of quality is crucial for your call center. Every call center needs someone who checks the quality of the calls. Set Call Quality Standards. The right language.

Call Center 52

Call Center Education call center association Contact Center 52