Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Fonolo

MAY 31, 2019

What happens when call volume gets out of control in your contact center? What strategy do you have in place to ensure that the customer experience doesn’t suffer? Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution. This guide will tackle those questions, and more, head on! .

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

What happens when call volume gets out of control in your contact center? What strategy do you have in place to ensure that the customer experience doesn’t suffer? Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution. This guide will tackle those questions, and more, head on! .

Contact Center 52

Contact Center Management Abandon rate Call Center 52

COPC

JULY 11, 2016

Posting 1 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training. To improve performance and provide a superior customer experience, call centers often focus on the three main functions of operational management, quality, and workforce management.

Best practices 40

Best practices Call Center Average Handle Time Metrics 40

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176