Balto

JANUARY 18, 2025

Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. How can a small call center improve its operations?

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. How can a small call center improve its operations?

Best practices 52

Best practices Call Center Metrics Management 52

Fonolo

FEBRUARY 7, 2013

Outdated contact center technology. Working with many legacy call center software platforms can be, put mildly, frustrating. Non-customer-centric contact center software will impact your agents’ efficacy. Read the FREE whitepaper: How a Call Center Eliminated 400,000 Minutes of Hold Time.

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62