Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

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ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience? Call center metrics.

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aircall

JANUARY 24, 2022

But warning: This doesn’t mean you can take customers for granted just because you have something they crave. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. Developing Strong Customer Support.

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Hodusoft

JUNE 17, 2021

Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: Ease of use . Customer support. Organizations that understand this plural nature, stay agile, and create a consistently positive customer experience will prosper and move forward. .

Marketing 98

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aircall

JANUARY 27, 2021

Setting up a virtual call center isn’t difficult to do. After all, if T-Mobile could set up a remote workforce of 12,000 customer support employees almost overnight, you can too. Let’s take a look at what a virtual call center is, why you might consider one, and how you can get one started.

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Hodusoft

MARCH 10, 2022

Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. “We HoduCC, the Call and Contact Center software , has achieved 4.8 Customer support

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JustCall

MARCH 9, 2023

In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training. Remember that even the smallest of technical snag can lead to prolonged wait times and by extension, frustrated and angry customers.

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