ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

Fonolo

MARCH 17, 2022

At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Industry Report: State of the Contact Center 2022. Technical skills.

Call Center 91

Call Center Management call center software Average Handle Time 91

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. A remote workforce is a growing trend.

virtual call center 62

virtual call center Call Center call center software voip 62

aircall

JANUARY 24, 2022

They want the whole experience, much like the personalized service you’d expect to get at an elite spa or a 3-star Michelin restaurant. . How to Make a Client Feel Valued. It is essential to training your call center agents in the area of customer relationships and customer experience. Being coachable.

Call Center 126

Call Center Best practices call center software CRM 126

JustCall

MARCH 9, 2023

In this blog, therefore, we will look at the six most important tips to keep in mind with respect to call center agent training programs. 6 Expert-Approved Tips on How to Build Your Agent Dream Team 1.Train Make the agents practice how to transfer calls between teams and departments.

call center software 52

call center software Call Center Construction Best practices 52

Fonolo

MAY 16, 2023

Call center analytics provide valuable insights that can help organizations improve their operations and customer experience. Every contact center uses them. But knowing which metrics matter, and how to interpret them, is key to success. Can Call-Backs Do More for your Contact Center?

Call Center 91

Call Center Analytics Abandon rate First call resolution 91

Fonolo

FEBRUARY 7, 2013

How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center. What causes long call center hold times? How to Reduce Hold Time in Your Contact Center.

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62