aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. Willingness to escalate difficult calls.

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Hodusoft

JUNE 17, 2021

Organizations that understand this plural nature, stay agile, and create a consistently positive customer experience will prosper and move forward. . Gartner advises small business owners to assess their needs and use the framework for call center software decision making.

Marketing 98

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aircall

JANUARY 27, 2021

It’s a myth to believe that a virtual call center is only appropriate for challenging times when it’s difficult to set up a row of cubes in an office. A virtual call center is a valuable way to increase the efficiency and productivity of your sales and support activities. What Is a Virtual Call Center?

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virtual call center Call Center call center software voip 62

Hodusoft

MARCH 10, 2022

Not every call center software is designed the same way. Several call center software is designed to be used on a standalone basis, while others are designed to be integrated with others. HoduCC is a well-rounded software with all the features that you will ever need.

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call center software Call Center Contact center software Interactive Voice Response 52

Calltools

APRIL 29, 2020

The call center is a dynamic, fast-paced environment, but it’s one that needs the right tools and resources. With so much call center software out there, choosing the right technology for your organization can be daunting. It allows your agents to dial numbers quickly without having to refer to call lists.

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JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training.

call center software 52

call center software Call Center Construction Best practices 52

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

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