Fonolo

OCTOBER 19, 2021

Add in a few irate customer interactions, and it quickly becomes clear why burnout is one of the most common challenges for call centers. SOLUTION: There are a few ways to stop burnout in its tracks. The first is to equip your contact center with technology that takes some pressure off your team. High turnover rates.

Call Center 95

Call Center Agent burnout Contact Center Call center experience 95

TeleDirect

OCTOBER 5, 2021

We’ve had customer service representative jobs from home for years, and our WFH call center reps provide exceptional call center support services, no matter where in the world they are! Interested in becoming our next star WFH call center rep?

Customer Service 62

Customer Service Business Process Outsourcing Call Center call center solutions 62

Zingtree

MARCH 29, 2018

Zingtree call center scripting software is the preferred tool for many businesses and call centers to develop, deploy, and monitor call center scripts and interactive decision trees. Want to learn more about Zingtree’s powerful call center scripting software? .

Scripts 58

Scripts Call Center Customer Service CRM 58

Hodusoft

MAY 24, 2023

For years, many call centers experimented with remote working to enhance efficiency and provide 24/7 customer service. But the COVID-19 pandemic and the resulting lockdowns made remote working the only option for all call centers across the world.

call center software 52

call center software Call Center Self service call center solutions 52

Calltools

NOVEMBER 16, 2022

Overall, CRM is an indispensable call center software that helps agents offer personable care. Still, it’s already known how well AI solutions can help agents in a call center. Call Management for Agents. Artificial intelligence applications are still in their infancy. Industry knowledge.

Interactive Voice Response 52

Interactive Voice Response Management CRM Scripts 52

ROI CX Solutions

DECEMBER 17, 2024

Stay compliant with TCPA regulations with ROI CX Solutions ROI CX Solutions has years of call center experience and thorough, up-to-date training on TCPA compliance. Get a free quote today for your companys TCPA-compliant call center solutions!

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

call center software 40

call center software Morale Call Center Coaching 40