Hodusoft

MAY 24, 2023

The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. For years, many call centers experimented with remote working to enhance efficiency and provide 24/7 customer service.

call center software 52

call center software Call Center Self service call center solutions 52

Zingtree

MARCH 29, 2018

For call centers and organizations, efficiency, effectiveness, and personalization are critical drivers in how a customer will react or respond to a communication, especially considering the aversion to the dreaded phone tree. Want to learn more about Zingtree’s powerful call center scripting software? .

Scripts 58

Scripts Call Center Customer Service Best practices 58

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62