NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Horizon CX

APRIL 3, 2023

KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Fonolo

JUNE 21, 2018

Peak times tend to be a touchy topic for call centers. Almost every center experiences them, and most don’t know how to handle the volume without adding more agents. Every contact center is different, which means that peak times can take on various forms. We’re here today to talk to you about *cringe* peak times.

Contact Center 52

Contact Center Abandon rate Management Call Center 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.

call center workforce 54

call center workforce Call Center Technology Management 54

NobelBiz

OCTOBER 17, 2023

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Customers are flooding the lines seeking information and assistance.

Call Center 59

Call Center Management Contact Center Analytics 59