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Based on a NobelBiz Webinar (CallCenter Talent Acquisition & Hiring for Success) , this article aims to understand what the callcenterworkforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline callcenterexperiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems. Areas Where BI Helps.
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