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Based on a NobelBiz Webinar (CallCenter Talent Acquisition & Hiring for Success) , this article aims to understand what the callcenterworkforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline callcenterexperiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.
KOVA Corp recently published an impressive list of the dos and don’ts of callcenters that are worth repeating here. “A A significant amount of time, attention, and money is invested in training a callcenterworkforce to handle calls appropriately and provide outstanding customer service.
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