Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas
AWS Machine Learning
DECEMBER 21, 2023
The script obtained through generative AI is included in a document (such as TXT, HTML, or PDF), and added to a knowledge base that will guide contact center agents in their interactions with customers. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.
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