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The Ultimate TCPA Compliance Checklist [A Step-by-Step Guide]

ROI CX Solutions

In addition to obtaining the consent, you need to keep accurate, secure documentation verifying that you have it. 2: National Do Not Call Registry A crucial element of TCPA compliance is respecting the National Do Not Call (DNC) Registry. Get a free quote today for your companys TCPA-compliant call center solutions!

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

With the Anthropic Claude 2 model selected, enter your prompt “Create a call script for an agent that helps customers with lost credit cards” and press Enter. With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation.