Call center experience Call Logging Groups 
ROI CX Solutions
DECEMBER 17, 2024
8: Maintain call logs and records For TCPA compliance purposes, it’s essential to maintain detailed call logs and records of all customer communications, including keeping documentation of consents, call logs, and any opt-out requests.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Calls can be routed to the appropriate agent group for better response. Call logs are automatically entered into the CRM itself.
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