Outsource Consultants

FEBRUARY 4, 2021

The middle market outsource call center is that elusive jackpot for organizations focused on business process outsourcing (BPO) services. While very large BPOs have benefits of scale if your organization is outsourcing thousands of agents and needs a large geographical footprint, they are not a fit for everyone.

outsourcing 76

outsourcing Call Center Marketing Business Process Outsourcing 76

Outsource Consultants

NOVEMBER 29, 2021

If you’re looking to leverage the benefits of outsourcing remote work, capitalize on emerging trends, and avoid common pitfalls—then you should consider partnering with an expert outsourcing consultant with direct remote call center experience. Contact us today for a no-cost, risk-free consultation.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

AUGUST 3, 2020

Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. . Automate — Have you tested your own call center experience lately?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

TeleDirect

JANUARY 23, 2025

Cost Efficiency Outsourcing to a call center eliminates the need for additional in-house staff and infrastructure, resulting in significant cost savings. Follow-ups to ensure patient satisfaction with remote consultations. Patient onboarding and troubleshooting for telehealth platforms.

Call Center 62

Call Center Healthcare Wait times Education 62

CCNG

OCTOBER 19, 2022

(Qualtrics, 2022) Business Impact of CX Find out how customer experience can influence your business KPIs Organizations that lead in CX outperformed laggards on the S&P 500 index by nearly 80%. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Outsource Consultants

JUNE 22, 2020

But no matter where you’re at with your customer service and outsourcing efforts, whether remote or on-premise, you must do more than simply cutting dollars from your budget — you need strategies that make sense. Want to learn how to lower costs with these call center tools? Go too small?

Call Center 84

Call Center outsourcing Interactive Voice Response Chatbots 84

Outsource Consultants

NOVEMBER 16, 2022

Here are some outsourcing strategies that will provide lasting relief. Move Internal CX Support to Outsource Call Centers. Maintaining cost-effective, fully-staffed internal contact centers is becoming next to impossible, especially for companies in the United States and Canada. We’ve Got You Covered.

Contact Center 67

Contact Center Management outsourcing Call Center 67