Vcaretec

JUNE 6, 2022

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again.

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

Fonolo

NOVEMBER 19, 2019

Moments when they have to get in touch with the customer service call center of a company is met with dread, because they don’t have the time or energy to call, wait on hold, and be passed around from one customer service agent to another to solve their problem. Send Convenient SMS Alerts .

Technology 89

Technology Wireless Call Center Healthcare 89

ROI CX Solutions

DECEMBER 17, 2024

It became law in 1991 and limits the number of telemarketing phone calls people can receive. The TCPA law allows consumers to dictate their availability for phone calls and requires consent for prerecorded calls, auto-dialed calls, and text messages for wireless phones.

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

Interactions

JANUARY 23, 2019

Combine this dissatisfaction with the fact that customers have more choice than ever when it comes to these services, and it becomes easy to see why churn rates for cable providers (30%) and wireless providers (21%) are so high. It’s important to note that when most customers call, they’re already in a state of stress.

Wireless 48

Wireless Interactive Voice Response Call Center Call center experience 48