Fonolo

OCTOBER 30, 2018

One great way to show the world how committed you are to your customers is to document the ways in which you go above and beyond for them. In the #TDThanksYou campaign, a display of photographs and audio recordings documenting long-time customers’ personal journeys were set up in their local TD branch to remind them of how far they had come.

Marketing 164

Marketing Customer Service Advertising Call Center 164

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Customer Profile – Provide documentation on the profile of your customer base. Why do they call? Is it a sales call, customer service, or a technical support call?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

SharpenCX

FEBRUARY 4, 2021

So, as you look to grow your department and start a call center, identify the “why” behind your decision. Here are five example business needs to make you rethink your current service model: I need to improve customer service levels and offer 24/7 service for my customers.

Call Center 67

Call Center Customer Service virtual call center Coaching 67

NobelBiz

OCTOBER 17, 2023

Real-time Call center Compliance: Some regulations may require real-time compliance checks during interactions, making technology adaptability crucial. Documentation & Audit Trails: Maintaining thorough records and ensuring the ability to produce comprehensive audit trails is often a regulatory mandate.

Call Center 59

Call Center Management Contact Center Analytics 59