Call center experience First call resolution Time management 
Fonolo
MARCH 17, 2022
They should feel comfortable making important decisions, whether for hiring agents or picking the right call center technology. Time management. Call center managers have a long list of duties, and only so much time in the day. Team management experience. Catch red flags quickly.
aircall
JANUARY 24, 2022
Call whispering – Allows an individual to listen in on calls and whisper a few words of advice without the caller hearing them. Call routing – Automatically route calls to the right person or department for first-call resolution. Time management skills. Software Integrations.
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