ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

Quality Contact Solutions

MAY 4, 2021

Watch a couple of quick YouTube videos to get the gist and give it a go yourself? Call someone who has done it and ask for help? KPI’s – Know what key performance indicators are essential to the program’s success and be sure the prospective inbound call center outsourcing partner understands and can measure them.

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Fonolo

NOVEMBER 17, 2020

Companies need to ensure that they provide quick resolutions to inquiries as customers are more frequently browsing the web with their mobile phones to locate information. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% of contact center traffic. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176