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Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. . Automate — Have you tested your own call center experience lately?

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The Future of Remote Agent Call Centers

Outsource Consultants

It’s important for call center leaders to proactively solve for the emerging challenges that exist (and will persist) in the future. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Call center agents serve as your first line brand ambassadors. Brand Connectivity.

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A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

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Call Center Workforce Management

NobelBiz

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. We maybe got a handful across: nearly 50 hires that actually had call center experience.

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6 Expert-Approved Tips on How to Build Your Agent Dream Team

JustCall

What Are the Must-Have Skills for a Good Call Center Trainer?

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Contact Center Trends 2021: The CX Watershed

Fonolo

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. So, with this moment, I would like to pass things off to Tony and Heidi, so please guys, please take it away…. Tony: Cool. Can you tell us more about how the team performance has helped support that?