Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. It’s important for call center leaders to proactively solve for the emerging challenges that exist (and will persist) in the future. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Balto

JANUARY 18, 2025

Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. What are the main challenges in call center management?

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. What are the main challenges in call center management?

Best practices 52

Best practices Call Center Metrics Management 52