Balto

JANUARY 18, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Key Focus Areas: Listening to calls and identifying areas for improvement. Ensuring compliance with scripts and regulatory guidelines. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Key Focus Areas: Listening to calls and identifying areas for improvement. Ensuring compliance with scripts and regulatory guidelines. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

RapportBoost

NOVEMBER 5, 2018

You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. I think Heidi, at Jenny Craig, about using insights to better script and understand conversations, agents can usually handle one conversation at a time. Tony: Cool. So, it is very interesting. Heidi: Good question.

Contact Center 40

Contact Center Scripts Sales Metrics 40

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176