SharpenCX

DECEMBER 2, 2020

Update outdated policies, call scripts and processes so your agents have the right resources to help your customers. Build recognition into your call center culture, so every agent feels included and encouraged, no matter where they’re working or what their schedule looks like.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

TeleDirect

AUGUST 25, 2022

Whether in the call center industry or any other sector, BPO refers to an external service that performs specific tasks for other companies. At TeleDirect, our BPO service runs dedicated call center services to businesses across industry—from healthcare to ecommerce. Types of BPO Call Center.

Call Center 62

Call Center virtual call center outsourcing Business Process Outsourcing 62

TeleDirect

MARCH 4, 2023

Find the most common power words for call center success. Regardless of what type of business you run or what industry you’re in, one thing remains true: your customer interactions are at the foundation of everything you do. We list some of our favorites and explain why they work. Do Power Words Build Credibility?

Customer Service 62

Customer Service Call Center Scripts Call center experience 62

Calltools

NOVEMBER 16, 2022

When coordinating your omnichannel strategy, ensure the tools you choose can integrate to keep the call center experience seamless for agents and callers alike. Call Management for Agents. Industry knowledge. Make sure the solution you choose can prove they understand your industry. Impactful scripts.

Interactive Voice Response 52

Interactive Voice Response Management CRM Scripts 52

Fonolo

JUNE 22, 2023

The contact center industry boasts some of the most intelligent and innovative CX technologies out there. Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. Why Use Visual IVR Instead of IVR?

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

Quality Contact Solutions

JUNE 15, 2021

I will never forget the first time I received feedback on an outbound call from my supervisor. I was new to the industry and fresh out of training. Reviewed that I should not stop after objections, but rather go back to the script where I was interrupted return to the point of interruption (RTPOI).

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Balto

JANUARY 18, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Win the Customer

SEPTEMBER 15, 2020

Like any other industry, there’s always room for improvement in call center customer experiences. Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press.

Call Center 52

Call Center Customer Experience Brand ambassadors Interactive Voice Response 52

Quality Contact Solutions

DECEMBER 31, 1969

If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. Schedule a Call with An Expert. All of these variables are taken into consideration when determining outbound call center pricing.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

TeleDirect

JANUARY 12, 2023

Remember, if you have any questions or concerns about how your customer service center is performing, you can also contact the TeleDirect team for personalized attention. We have been helping American companies across industries optimize their customer service experience for more than 20 years. Consistent Call Center Experience.

Customer Service 62

Customer Service Brand ambassadors Call Center Contact Center 62

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Speech analytics tools that can transcribe the audio of a conversation to text have been a staple of the industry for years now.

call center workforce 54

call center workforce Call Center Technology Management 54

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

RapportBoost

NOVEMBER 5, 2018

We are going to analyze some specific results, not only of Jenny Craig, but of industry-wide contact center transformation and chat results. I am here today because I have helped a lot of Contact Centers transition to profit centers with chat. Throughout, we are going to sprinkle in some tips. Tony: Great.

Contact Center 40

Contact Center Scripts Sales Metrics 40

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176