Quality Contact Solutions

MARCH 29, 2021

Most everyone has experienced a telemarketing scenario like the following. You have had a long day, you’re tired, you answer the phone, and it’s a telemarketer. In many ways, telemarketing and telemarketers get a bad wrap. What is telemarketing? wasn’t that just a telemarketing call?

Telemarketing 98

Telemarketing Coaching Call Center Sales 98

ROI CX Solutions

DECEMBER 17, 2024

Though you are calling on behalf of a legitimate business, some of your telemarketing practices may not comply with the Telephone Consumer Protection Act (TCPA). Staying up-to-date : Regularly review TCPA updates and train your team to comply with changing telemarketing laws. What does TCPA stand for?

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. I was new to the industry and fresh out of training. Communication: ? Analytics:?

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

MARCH 22, 2021

Back in the early ’90s, as a college student, I found myself working in an inbound call center , which at the time was an industry that many didn’t fully understand or appreciate. I was an agent taking inbound calls for vehicle rentals alongside 199 other agents.

Call Center 98

Call Center First call resolution Abandon rate industry standards 98

Quality Contact Solutions

SEPTEMBER 29, 2021

With nearly three decades of call center experience, Chris is a proven professional with in-depth knowledge of inbound and outbound operations. As an industry pioneer, Chris’s expertise and attention to detail enable him to identify opportunities and executing new strategies help his clients achieve and exceed their goals.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

Quality Contact Solutions

DECEMBER 31, 1969

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Quality Contact Solutions

MARCH 6, 2020

Speaking from years of experience with working in this industry, these customers are often on the job site or in the field much of their day and can be very difficult to have a conversation with via the telephone. Call us to learn more at 866.963.2889. We have a proven track record for success.

B2B 69

B2B Scripts B2C Construction 69