Quality Contact Solutions

MARCH 29, 2021

Most everyone has experienced a telemarketing scenario like the following. You have had a long day, you’re tired, you answer the phone, and it’s a telemarketer. In many ways, telemarketing and telemarketers get a bad wrap. What is telemarketing? wasn’t that just a telemarketing call?

Telemarketing 98

Telemarketing Coaching Call Center Sales 98

ROI CX Solutions

DECEMBER 17, 2024

Though you are calling on behalf of a legitimate business, some of your telemarketing practices may not comply with the Telephone Consumer Protection Act (TCPA). Staying up-to-date : Regularly review TCPA updates and train your team to comply with changing telemarketing laws. What does TCPA stand for? Lets clear up a few.

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

Quality Contact Solutions

JUNE 12, 2020

call centers. You can utilize offshoring for call center outsourcing if you are looking for the best prices. Still, there are several reasons why telemarketing services are best in the U.S. Minutes are calculated by adding the talk time plus the call wrap-up time. Schedule A Meeting.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

Quality Contact Solutions

NOVEMBER 5, 2021

Appointment setting companies use highly trained sales reps to call, qualify, follow up, nurture, and schedule prospects to meet with a sales closer. To learn more about how to choose an appointment setting company, check out these resources: 3 Crucial Tips For Choosing a B2B Telemarketing Services Provider. Learn More.

Telemarketing 98

Telemarketing outsourcing B2C B2B 98

Quality Contact Solutions

MARCH 22, 2021

First call resolution is a vital aspect of any inbound call center campaign in that FCR will directly be tied to providing the customer a good experience. Diligence in product/service training and overall quality assurance is key to successfully meeting goals set for FCR. post-call wrap-up goals and much more.

Call Center 98

Call Center First call resolution Abandon rate industry standards 98

Quality Contact Solutions

MAY 4, 2021

Since you may be meeting with several potential inbound call center outsourcing partners, make it easier on yourself and thoroughly document all requirements. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs. Can the outsourcer handle that?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Makes sure the team meets its objectives. Is the call center’s backbone, and can be relied upon to keep the machine running.

Call Center 48

Call Center First call resolution call center software Telemarketing 48