aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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TeleDirect

AUGUST 25, 2022

When your customers have a memorable call center experience, they’re likely to spread the word. Virtual Call Center. With a virtual call center, you can offer your customers the chance to communicate without picking up the phone. Better Brand Reputation. Mixed Services.

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ViiBE Blog

MAY 4, 2021

Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. Measuring FCR can be done manually or by call center software such as ViiBE. Upgrade your call center experience with ViiBE.

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Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions.

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Serenova

OCTOBER 7, 2020

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Ensure your virtual call center technology (as well as your people) can adapt to change.

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aircall

OCTOBER 7, 2016

Here’s a list of the abilities seen in all well-rounded call center team representatives: Communicating with ease. You’re hoping to be the first and last person with whom the customer will need to interact in order to solve their problem. Possessing a calm and personable manner. What is your call center experience?

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Fonolo

NOVEMBER 17, 2020

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.

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