Callminer

NOVEMBER 6, 2018

The CallMiner Index report shows that the wrong behavior drives churn, with 55% of consumers saying they are very or extremely likely to switch after a bad call center experience. In fact, more consumers (78%) said they would be very or extremely likely to stay loyal after a good call center experience.

Scripts 186

Scripts Call Center Call center experience Contact Center 186

SharpenCX

DECEMBER 2, 2020

Update outdated policies, call scripts and processes so your agents have the right resources to help your customers. Build recognition into your call center culture, so every agent feels included and encouraged, no matter where they’re working or what their schedule looks like. But, it doesn’t have to be.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! Nicholas: Excellent.

Contact Center 40

Contact Center Scripts Sales Metrics 40