Remove call center professionals Remove CCNG Remove Employee engagement
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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers.