CX Global Media
OCTOBER 10, 2018
There are people in the contact center industry that have more than persevered, they have thrived and positively impacted thousands of people along the way. Penny Reynolds, co-founder of The Call Center School, is one of those people in the contact center industry. How to Build a Contact Center Dream Team.
Fonolo
SEPTEMBER 27, 2016
This formula is probably the most accurate representation of what it takes to achieve success in the call center for this reason; running a great contact center is an incredibly complicated undertaking, with dozens of interrelated, moving parts. Continuous coaching and training helps mitigate this risk.”
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Callminer
JULY 30, 2020
That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training. Meet Our Panel of Customer Service Experts & Call Center Pros: ? You can then make sure the problem is addressed and communicated.
CX Global Media
JULY 11, 2019
Kate Nasser The People Skills Coach™ & Author of Leading Morale. Join Kate Nasser, The People Skills Coach™, as she engages you to learn the 7 steps to engage and inspire your agents for high morale and performance. EXPERT SESSION – Get Your Heart in The Game – The Magic of Heart Centered Leadership.
VirtualPBX
MAY 16, 2024
Create scripts that allow agents to be flexible and move freely as they complete their objective, ensuring opportunities for on-call coaching with whisper and barge to reach target KPIs and maximize agent engagement opportunities. Be Professional Whether your agents are part of a physical or virtual call center, professionalism is key.
CCNG
MAY 11, 2022
If you interact with call center agents in the U.S., then you know firsthand the diverse makeup of the agent population - from millennials to individuals near retirement age and career call center professionals to persons seeking short-term employment. And what about leadership?
Fonolo
JUNE 17, 2015
What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Mentoring or coaching. One-on-One.
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