call center professionals Coaching Consulting 
CX Global Media
OCTOBER 10, 2018
There are people in the contact center industry that have more than persevered, they have thrived and positively impacted thousands of people along the way. Penny Reynolds, co-founder of The Call Center School, is one of those people in the contact center industry. How to Build a Contact Center Dream Team.
CX Global Media
JULY 11, 2019
Kate Nasser The People Skills Coach™ & Author of Leading Morale. Join Kate Nasser, The People Skills Coach™, as she engages you to learn the 7 steps to engage and inspire your agents for high morale and performance. EXPERT SESSION – Get Your Heart in The Game – The Magic of Heart Centered Leadership.
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JustCall
JANUARY 21, 2022
From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Call Analytics .
Hodusoft
JUNE 7, 2024
Call center management is a process using which businesses manage the daily operations of their call centers. It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. Transform your call center.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”
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