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This formula is probably the most accurate representation of what it takes to achieve success in the callcenter for this reason; running a great contact center is an incredibly complicated undertaking, with dozens of interrelated, moving parts. Continuous coaching and training helps mitigate this risk.”
Fred Shadding Founder of Visionary CallCenter Leaders Forum | Trusted CallCenter Outsourcing Advisor & Industry Contributor. In this session we will explore methods of leadership communication that will enhance the morale and performance of your center’s workforce. Contact Center Industry Facts.
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