CX Global Media

OCTOBER 10, 2018

She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals. Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

Fonolo

MAY 1, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 62

Contact Center call center professionals Education Call Center 62

Zingtree

JUNE 16, 2015

We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Soaking up all of the information and connecting with call center professionals to better improve our Agent Scripting App and better help us help you with customer interactions.

Call Center 48

Call Center call center professionals Scripts 48

Fonolo

APRIL 30, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 52

Contact Center call center professionals Education Call Center 52

Fonolo

OCTOBER 17, 2017

On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. Sangeeta Bhatnagar, Chair of the Greater Toronto Area Contact Centre Association.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

APRIL 24, 2018

Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If Who wrote it: Call Centre Helper. Where to get it: [link]. Where to get it: [link].

Contact Center 99

Contact Center Call Center Self service Surveys 99

Revation Systems

MAY 24, 2018

Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers?

Healthcare 48

Healthcare Call Center call center professionals call center solutions 48