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About: We read, and blog about, a lot of content from CallCenter Week. They are a division of IQPC, which produces the CallCenter Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customercare, IT, and operations professionals.
About: We read, and blog about, a lot of content from CallCenter Week. They are a division of IQPC, which produces the CallCenter Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customercare, IT, and operations professionals.
This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Contact Center Industry Facts.
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