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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.

article thumbnail

4 Insightful Contact Reports You Should Be Reading

Fonolo

Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.