Fonolo

MAY 1, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 62

Contact Center call center professionals Education Call Center 62

Fonolo

APRIL 30, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 52

Contact Center call center professionals Education Call Center 52

Fonolo

OCTOBER 17, 2017

On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Making the Most of Customer Feedback.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

APRIL 24, 2018

Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If Who wrote it: Call Centre Helper. How Customers Feel About Customer Feedback. Plus So Much More!

Contact Center 99

Contact Center Call Center Self service Surveys 99

Fonolo

JUNE 17, 2015

Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Video conferencing can also be a great opportunity to bring together different offices or teams, have training from teachers from much further afield and attend virtual conferences. Who doesn’t like a good story?

Call Center 96

Call Center Gamification Coaching Contact Center 96

Fonolo

APRIL 24, 2018

Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If Who wrote it: Call Centre Helper. How Customers Feel About Customer Feedback. Plus So Much More!

Contact Center 57

Contact Center Call Center Self service Surveys 57

JustCall

JANUARY 21, 2022

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Call Conference. Conversation Intelligence.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52