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This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Playbook and Planner.
The activities in this eBook can be great training materials to improve customer service or morale in your team. CallCenterProfessionals – A professional networking group for individuals actively involved in the CallCenter Industry as a Strategic Leader, Operations Manager or Consultant.
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