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Best Phone System for small business: Features to look for in your business phone

JustCall

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Call Monitoring. Track and train agents in real-time.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

By leveraging the best tools and practices of call center management, call centers can achieve their desired goals effortlessly. Before going into the details of call center management, let’s see how a call center works, who are call center professionals and their key skills.