Fonolo

APRIL 13, 2021

Managing call spikes during peak periods in your call center can seem like an insurmountable challenge. Whether you’re in retail, healthcare, or the financial industry, understaffed contact centers coupled with increased call volumes create stressful moments for you and your agents.

Call Center 125

Call Center Abandon rate outsourcing call center professionals 125

Revation Systems

MAY 28, 2019

Looking to learn more about how your healthcare organization can digitally transform to meet and exceed the shifting expectations of today’s tech-savvy patients? Stop by Booths #28 & 29 to learn how our cloud-based call center solution enables your healthcare organization to transform the way doctors are able to connect with patients.

Healthcare 48

Healthcare call center professionals call center solutions Call Center 48

TeleDirect

APRIL 6, 2022

How is Contact Tracing Done? | How Does Contact Tracing Work? | How Do Call Centers Help with Healthcare-Related Communication? | A key part of this process is contact tracing. Centers for Disease Control & Prevention (CDC), contact tracing has helped slow the spread of the virus.

Healthcare 48

Healthcare call center professionals Call Center Contact Center 48

pindrop

JUNE 10, 2020

How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers. Covid-19 has hastened the move towards employing these technologies in healthcare, media , and across industries to accommodate for shifts in consumer behavior; new restrictions in the number of personnel allowed in one car, room, or office. .

Contact Center 121

Contact Center Finance Engineering call center professionals 121