CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. We know that traditional approaches like multi-day workshops don’t build skills efficiently. Playbook and Planner.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Outsource Consultants

MARCH 17, 2025

Problem-Solving: Turning Challenges into Opportunities The best call center agents solve problems adeptly. Advanced contact centers leverage conversational AI technologies to augment human agents, automating routine inquiries while escalating complex ones.

Call Center 67

Call Center outsourcing Education Consulting 67

Fonolo

OCTOBER 17, 2017

Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for a day of interactive workshops, engaging panel discussions, and lots of networking! Year over year, the Canadian call center community continues to show tremendous growth. Power, Mark Miller.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Call Center Training Best Practice. Online learning.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members!

Customer Service 63

Customer Service Morale Education call center professionals 63