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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. About: This is a two-for-one deal from cloud call center vendor Five9.

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Join Fonolo at ICMI’s Contact Center Expo & Conference

Fonolo

Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change. Call center professionals know they can rely on the show to deliver a comprehensive, intuitive program.

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22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service

Callminer

Eureka Alert provides real-time insights while calls are still in progress, helping agents to de-escalate emerging issues to proactively prevent formal complaints. Meet Our Panel of Customer Service Experts & Call Center Pros: ?

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Join Fonolo at ICMI’s Contact Center Expo & Conference

Fonolo

Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change. Call center professionals know they can rely on the show to deliver a comprehensive, intuitive program.

article thumbnail

4 Insightful Contact Reports You Should Be Reading

Fonolo

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. About: This is a two-for-one deal from cloud call center vendor Five9.