call center professionals Customer Service White Paper 
Callminer
JULY 30, 2020
No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. In many cases, those complaints first reach the ears of a call center rep. An unhappy customer wants to be heard.
Fonolo
MAY 1, 2018
Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change. Call center professionals know they can rely on the show to deliver a comprehensive, intuitive program.
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Fonolo
APRIL 30, 2018
Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change. Call center professionals know they can rely on the show to deliver a comprehensive, intuitive program.
Fonolo
APRIL 24, 2018
Adding virtual queuing or call-back solutions is a top priority with 36% saying it’s a priority for this year. This lines up with our experience selling a call-back solution. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Who wrote it: Call Centre Helper.
Fonolo
APRIL 24, 2018
Adding virtual queuing or call-back solutions is a top priority with 36% saying it’s a priority for this year. This lines up with our experience selling a call-back solution. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Who wrote it: Call Centre Helper.
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