Outsource Consultants

MARCH 17, 2025

The Philippines has emerged as a powerhouse in the call center industry, offering a wealth of talented professionals. At Outsource Consultants, we’ve seen firsthand how effective Philippines recruitment can transform customer service operations. What Skills Define Top Philippines Call Center Agents?

Call Center 67

Call Center outsourcing Education Consulting 67

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 64

Customer Service Morale Education call center professionals 64

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Nate Brown Director Of Customer Experience, UL EHS Sustainability.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Fonolo

OCTOBER 17, 2017

Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for a day of interactive workshops, engaging panel discussions, and lots of networking!

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

JUNE 17, 2015

This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. It’s ideal for customer service and supervisory positions.

Call Center 96

Call Center Gamification Coaching Contact Center 96