BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Nicereply

AUGUST 3, 2021

At some point, the inquiries and questions from customers can be too much to handle internally. For many companies, outsourcing is the best next move. How can you be sure you’re putting your customers in good hands? Some outsourcers don’t offer any account management. If the outsourcer doesn’t offer either one, be wary.

outsourcing 98

outsourcing Accountability Business Process Outsourcing call center professionals 98

Fonolo

APRIL 13, 2021

Call overflow handling refers to a type of answering service that helps call centers deal with spikes in call volume. These services have trained call center professionals who manage incoming customer calls when primary contact center agents have reached their call handling capacity.

Call Center 125

Call Center Abandon rate outsourcing call center professionals 125

Callminer

JANUARY 18, 2021

” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. .”

Best practices 226

Best practices Call Center Contact Center Scripts 226

OctopusTech

DECEMBER 21, 2023

Outsourcing is one tactic that has been more popular recently, especially in the call center services industry. Numerous advantages come with outsourcing call centers, including increased productivity and significant cost reductions.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

Outsource Consultants

MAY 8, 2024

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. companies looking to outsource. This early wave put Colombia on the map for outsourcing. This recognition reignited interest in the country’s outsourcing capabilities.

outsourcing 67

outsourcing Call Center Education Consulting 67

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62